Customer Choice

Choose from self-support or leave the support to us. It is totally up to you.

Your success our priority

Ensuring your system is always running and always secure is our priority. We take care of the setup, the security and the latest releases so you don’t have to.

Managed Environments

Want our team of experts to manage your ongoing system admin, user changes, permission setup? No problem, our managed service takes care of it.

Dexterity Support Offerings

Standard Support

Standard Support is included in your product license. It includes active maintenance and availability of our support team during your business hours.

Managed Services

With Dexterity Managed Services, you can expect the highest level of support with continual system administration, configuration, and maintenance. Includes all services as part of our Standard Support, as well as customer led system maintenance and administration management.

Compare Our Offerings



Standard Support

Managed Services

Hours of Operation

Business Hours

24/7/365

Response time SLA

24 Hours

1-2 Hours

Dexterity Uptime Guarantee

99.9%

99.9%

Live Phone Support

New User setup

Existing User Administration

New Repository Setup

Existing Repository Admin

Document Index setup

Document Index admin

User Training

User Walkthrough

Support with InSights

Setup of Insights

Discover which Product Support offering is right for your organization


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